Let’s work together
Our vision begins with our team members and is reflected in our relationships with our customers. Every individual within our company serves as a customer service representative— our customer service, sales, marketing, technical team. Each member of the Chroofingandmore team is dedicated to achieving one common goal: customer satisfaction.
Values
Safety
A job worth doing right is a job worth doing safely. There is no task or objective so important that the safety of any team member should be compromised.
Respect
We have trust and respect for our team members. We approach each situation with the belief that people want to do a good job, and will do so, given the proper tools and support.
Integrity
We conduct our business with uncompromising integrity. We expect our team members to be open and honest in their dealings with others – to earn their trust and loyalty..
Teamwork
We recognize that it is only through effective teamwork between all our employees that we can achieve our goals. Our commitment is to work as a worldwide team, directed centrally and managed locally, to fulfill the expectations of our staff, customers and others who depend on us.
Improvement
We know that by committing to continuous improvement, focusing on the strengths of our employees, sharing best practices, encouraging engagement at every level while maintaining a learning culture, we will exceed our goals. Seeking and sharing knowledge is the key to this success. Change is a permanent feature of all our processes and procedures.
Performance
We focus on a high level of achievement and contribution. Our customers expect products and services to be of the highest quality, and to provide lasting value.
We Are A Strong Team
Communication
It is through open communication that our employees become a team and effectively serve our customers. Communication requires the ability to listen, understand and react.
Innovation
We create an inclusive work environment which supports the diversity of our team and stimulates innovation. Products, processes, procedures; there’s always an opportunity for positive change.
Leadership
To foster initiative and creativity by allowing the individual great freedom of action in attaining well-defined objectives.
Goals
We set and clearly communicate agreed-upon goals, and work as a team to accomplish them.
Customers
To provide products and services of the highest quality, and the greatest possible value to our customers. We strive to exceed our customers’ expectations, to surprise and delight them – gaining and holding their respect and loyalty.
Suppliers
Our suppliers, whether material suppliers or financial institutions, must remain partners in our businesses. The same level of trust and respect must be extended to them, as to our customers, as they represent an integral component of our success
Technology
We will leverage technology wherever possible to improve our customers’ experiences without compromising the local support and personal touch they have come to expect.
Growth
To let our growth, either in revenue or process improvements, be limited only by our financial performance and/or our ability to develop and produce innovative products & services that satisfy real customer needs. We will seek new opportunities to expand the market for our products, and create opportunities for our team members.
Profit
To achieve sufficient profit to facilitate our company growth, and provide the resources we need for reinvestment; sharing with team members who contribute to our success.
Citizenship
To honor our obligations to society by being an economic, intellectual, ecological, and social asset to each community in which we operate. Whenever possible we will partner with honorable charitable organizations that are dedicated to improving the lives of citizens of the communities in which we live and work.